Returns & Refund Policy

At Silk Supply, we want you to love every product you purchase. If for any reason you’re not completely satisfied, we’re here to help.

Returns

Eligibility for Returns:

Products must be unused, unwashed, and in their original packaging.

Returns must be requested within 14 days of receiving your order.

How to Initiate a Return:

Use the Contact Us page to message us with your order number and reason for return.

Our team will provide you with return instructions.

Refunds

Processing Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days and credited to your original payment method.

Partial Refunds:

If the item is not returned in its original condition, only a partial refund may be issued.

Exchanges

• Exchanges are available for defective or damaged items. Please use the Contact Us page with your order details.